Overview
A professionally facilitated programme with trainer led presentations, discussions and group work that models real experiences and work-based situations that will help you build and implement best practice in handling customer complaints.
Audience
Everyone with customer contact either face-to-face, over the phone, online, or in writing including, Managers responsible for customer complaints.
Key outcomes
- Handle and process complaints more effectively from all your customers
- Change attitudes towards complaints and reduce stress levels
- Learn to listen and receive criticism professionally and not take it personally
- Practice key skills for handling complaints superbly
- Recognise the importance of dealing with emotions when handling complaints
Price
Enquire for price