Helping organisations deliver world-class service experiences that go beyond their customers’ expectations.
Recognising and delivering upon customer expectations is essential to building any successful business. To accomplish that, you must offer a differentiated service that is valued by customers. You must fulfil your promises consistently.
Tack TMI has unrivalled global expertise and experience in service excellence to help you keep and extend your customer base.
Our customer service culture initiatives include:
- Define your service brand DNA – find heart and essence to create a unique service experience
- Map the customer journey across all service touch points, identifying leverage points
- Conduct service staff ethnography – understand service behaviours and influences
- Co-create the ideal customer experience across all touch points
- Shape the attitudes, skills and behaviours of customer-facing staff
- Embed service measures – ensure results are visible and best behaviours are encouraged.