Helping organisations deliver world-class service experiences that go beyond their customers’ expectations.

Recognising and delivering upon customer expectations is essential to building any successful business. To accomplish that, you must offer a differentiated service that is valued by customers. You must fulfil your promises consistently.

Tack TMI has unrivalled global expertise and experience in service excellence to help you keep and extend your customer base.

Our customer service culture initiatives include:

  • Define your service brand DNA – find heart and essence to create a unique service experience
  • Map the customer journey across all service touch points, identifying leverage points
  • Conduct service staff ethnography – understand service behaviours and influences
  • Co-create the ideal customer experience across all touch points
  • Shape the attitudes, skills and behaviours of customer-facing staff
  • Embed service measures – ensure results are visible and best behaviours are encouraged.

Learn your way.

Practical, effective and flexible solutions to suit organisations and individuals

In-company programmes 

Tailored to your business and designed specifically for your people and your organisation

Open courses 

Ideal learning environment for individual or small numbers of employees enabling them to focus on acquiring the skills they need to be successful

Virtual classrooms (VILT)

Flexible and scalable our VILT sessions stick to a bite-sized principle, keeping energy and motivation high and ensuring learning sticks


Customer Experience Solutions

Delivering Results

Our BEFORE, DURING and AFTER approach ensures you receive the right interventions tailored to the needs of your people and your business.




Get in touch

Contact us for advice and guidance to find
the right solution for you