Overview
This one day, highly interactive, course with trainer led discussions, group work and discussions based on real company situations, will enable you to successfully manage a customer-centric culture.
Audience
Those responsible for managing and encouraging others to live a CustomerCentric Culture, delivering world-class Customer Experiences.
Key outcomes
- Learn from outputs of the two management games that can be immediately applied to the workplace
- Set a framework for defining service standards that everyone works towards
- Identify the levels and drivers for delivering a compelling customer experience
- Create agendas going forward for team meetings that focus on the customer experience
Price
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