Shaping a Customer-Centric Culture Process

Build an outstanding customer-centric culture process

Recognising and delivering upon customer expectations is essential to building a successful business. To accomplish that, one must build a genuine customer-centric culture in an organisation – an exciting and highly challenging undertaking. Exciting, because it can take you on a unique and rewarding journey offering rich experiences, invaluable insights and stunning outcomes. And challenging because – like any change management initiative – there will be many hurdles to overcome along the way.

In order to successfully navigate this journey, it is critical that the approach taken is based on sound frameworks and processes.

Combining 40+ years of customer experience expertise, with unique and proven consulting frameworks ensures you identify appropriate courses of action that will minimise the risks you take, and maximise your chances of success.

 Overview

This unique process, tailored entirely to your business and built on a sound consulting framework, enables the identification of values, behaviours, skills, structure and systems that are required and essential for your organisation to become fully Customer-Centric

 

 Audience

Everyone in your organisation that has the ability to impact your Customer’s Experience.

 

 Key outcomes

  • Identify values, behaviours, skills, structure and systems that are required and essential for your
    organisation to become fully Customer-Centric
  • Define and work towards desired state of your organisation to succeed as Customer-Centric
  • Establish processes you need to implement in your organisation to enable customer centricity

 

 Price

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 Unique consulting process

Based on three consulting frameworks:

  • TMI’s 5-Box Model
  • Shaping Customer Centric Culture (SCCC) Process Architecture
  • Customer Centric Persona Model

 

Tailor this course

Contact us for further information on how this course can be tailored to your business