Terms of business

1. Booking Confirmation

1.1. Bookings can be made via our website, email, or through an Account Manager.
1.2. Course availability can be checked by phone, but verbal reservations are not binding.
1.3. Bookings are confirmed only upon written acknowledgement from Tack TMI.

2. Promotional Terms
2.1. These Terms may be superseded by specific promotional or campaign terms.
2.2. Promotional terms may affect booking periods, payment terms, cancellations, or transfer conditions.
2.3. No promotional offer may be used in conjunction with another offer.
2.4. In case of conflict, promotional terms will apply for the relevant campaign duration only.

3. Acceptance of Terms
3.1. We will only provide services under these Terms, which may be amended periodically.
3.2. Any other terms, including those you may propose, are excluded.
3.3. By requesting or accepting our services, you accept these Terms.

4. Payment Terms
4.1. An invoice will be issued upon written confirmation of booking.
4.2. Invoices must be paid within 30 days of issue or prior to the course start date, whichever is sooner.
4.3. All prices are exclusive of VAT, which will be charged at the prevailing rate.

5. Fees and Inclusions
5.1. Course fees include lunch, refreshments, course materials, and daytime facilities.
5.2. Courses are non-residential; delegates are responsible for their own accommodation.

6. Cancellations
6.1. Cancellations within 14 days of the course start date incur 100% of course fees.
6.2. Cancellations between 30 and 14 days prior to course incur a £100 cancellation fee.
6.3. Substitutions are permitted at no additional charge; written notice is required.
6.4. If a course under a multi-course offer is cancelled, the original discount becomes void.
6.5. COVID-related cancellations:
• Subject to standard terms unless medical proof of illness/isolation is provided before course start.
• Booking may be transferred (non-refundable, non-transferrable again) for a £200 fee, rebooked within 7 days.

7. Transfers
7.1. Transfers within 14 days of the course start date are charged in full.
7.2. Transfers between 30 and 14 days prior to the course date incur a £100 transfer fee.
7.3. Substitutions are allowed with prior written notice.

8. Software Use
8.1. Any software provided is used at your own risk.
8.2. We accept no responsibility for damage, including from viruses.
8.3. You may not copy, adapt, or modify our software without written permission.

9. Liability
9.1. Nothing in these Terms limits our liability for:
a) Death or personal injury due to our negligence.
b) Fraud or fraudulent misrepresentation.
c) Statutory rights of consumers where limitation is unlawful.
9.2. Subject to clause 9.1, we are not liable for:
a) Loss of profits, business, contracts, savings, data, or goodwill.
b) Any indirect or consequential damages.
9.3. Our total liability is limited to the fees paid by you for the course in question.

10. Booking Information
10.1. Course fees include notes and materials.
10.2. Full joining instructions will be issued prior to the course.
10.3. Course details are accurate at publishing but subject to change without notice.
10.4. Responsibility for accommodation lies with the delegate.

11. Pricing Errors
11.1. We verify prices before confirming bookings.
11.2. If pricing is incorrect:
a) We will charge the lower price if the correct price is less.
b) If higher, we will confirm acceptance with you before processing.
c) If a clear mispricing occurs, we may cancel the order, refund any payment, and request return of goods.

12. Minimum Delegate Numbers
12.1. Courses may be cancelled up to 14 days prior if minimum attendance is not met.
12.2. We are not liable for associated costs (e.g. accommodation, travel) booked earlier than 14 days before the start date.

13. Personal Data
13.1. We process your personal data to:
a) Provide services.
b) Process payments.
c) Share information about related services (opt-out available).
d) Comply with legal obligations.
13.2. Data is handled in line with the UK GDPR and the Data Protection Act 2018.
13.3. We do not share personal data with third parties unless legally required.

14. Confidentiality
14.1. Each party agrees not to disclose the other’s confidential information except as needed to fulfil services.
14.2. “Confidential Information” includes but is not limited to course content and proprietary information.

15. Force Majeure
15.1. Neither party shall be liable for failure to deliver services due to causes beyond reasonable control (e.g. natural disasters, war, terrorism).
15.2. Each party will use reasonable efforts to mitigate the impact of such events.

16. Severability
16.1. If any provision is held to be invalid or unenforceable, it shall be severed to the extent necessary, with the remaining terms continuing in full force.

17. Independent Parties
17.1. These Terms do not create any employment, agency, or partnership relationship between the parties.

18. Entire Agreement
18.1. These Terms represent the entire agreement between you and Tack TMI, superseding any prior agreements or representations.

19. Governing Law and Jurisdiction
19.1. These Terms are governed by the laws of England.
19.2. Both parties submit to the exclusive jurisdiction of the English Courts.

20. Training Tree Terms
20.1. Training Tree Days are non-refundable, but courses booked using them may be rescheduled once, provided we are notified at least 14 days prior to the course start date.
20.2. Training Tree Days must be allocated within 12 months of purchase; while courses may occur after this period, no further rescheduling is permitted beyond the 12-month allocation window.
20.3. All Training Tree bookings are subject to our standard terms and conditions, including substitution and cancellation policies.