Sales Excellence

Professional Telephone Selling

Turn every call into an opportunity

Request further information Download course description

Professional Telephone Selling

Develop the skills and confidence to successfully sell over the phone

Increasingly, companies look to office based sales teams to increase their customer portfolio and penetrate new markets. But standing out from the crowd to sell successfully over the phone can be tough.

And whilst today’s corporate buyers accept and even welcome the telephone as a sales channel, only 30% feel that salespeople use the telephone well.

TACK’s Professional Telephone Selling programme is a must for anyone who undertakes any aspect of proactive selling by telephone; providing the techniques and skills needed to turn every call into an opportunity.

Overview

This 2 day course develops the skills, techniques and confidence needed to generate more business over the telephone

Audience

Those who are new to telesales as well as more established telesales professionals who need to refresh their core skills or who may not have received any formal telesales training.

Key outcomes

Dismantle mental barriers and develop a positive mind-set to telephone selling
Plan measurable objectives to optimise your selling time
Use TACK’s ‘You Appeal®’ model to communicate your value proposition and engage decision makers

Price

Enquire for price

Duration

The course is typically held over 2 days

You will leave this course able to:

Proactively target the right prospects and customers to generate the best results
Use voicemail effectively
Answer ‘why you?’ with maximum impact
Apply proven call structures to ensure every conversation is productive and achieves its objectives
Learn how to engage the customer from the outset and use conversational questioning to obtain the answers and information you need
Use new techniques for managing objections confidently and professionally
Benefit from TACK’s phone lab, receiving live feedback to further develop and hone your new skills
Develop the tools, techniques and confidence you need to succeed and enjoy your role and be successful

Delivery options

This course can be delivered in-person or virtually

Tailor this course