Sales Excellence

Professional Telephone Selling

Turn every call into an opportunity

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30 Mar

Virtual Classroom

2 Days

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Professional Telephone Selling

Develop the skills and confidence to successfully sell over the phone

Increasingly, companies look to office based sales teams to increase their customer portfolio and penetrate new markets. But standing out from the crowd to sell successfully over the phone can be tough.

Tack TMI’s Professional Telephone Selling programme is a must for anyone who undertakes any aspect of proactive selling by telephone; providing the techniques and skills needed to turn every call into an opportunity.

Overview

This 2 day course develops the skills, techniques and confidence needed to generate more business over the telephone

Audience

Those who are new to telesales as well as more established telesales professionals who need to refresh their core skills or who may not have received any formal telesales training.

Key outcomes

Dismantle mental barriers and develop a positive mind-set to telephone selling
Plan measurable objectives to optimise your selling time
Use Tack’s ‘You Appeal®’ model to communicate your value proposition and engage decision makers

You will leave this course able to:

Proactively target the right prospects and customers to generate the best results
Use voicemail effectively
Answer ‘why you?’ with maximum impact
Apply proven call structures to ensure every conversation is productive and achieves its objectives
Learn how to engage the customer from the outset and use conversational questioning to obtain the answers and information you need
Use new techniques for managing objections confidently and professionally
Develop the tools, techniques and confidence you need to succeed and enjoy your role and be successful

Practical, effective and flexible solutions to suit organisations and individuals

Professional Telephone Selling is available as an in-company tailored programme (face-to-face or virtual) and a scheduled virtual programme, click below to find out more:

Contact us to tailor this course to your business

Professional Telephone Selling Virtual Programme