Professional Telephone Selling

Develop the skills and confidence to successfully sell over the phone

Increasingly, companies look to office based sales teams to increase their customer portfolio and penetrate new markets. But standing out from the crowd to sell successfully over the phone can be tough.

Tack TMI’s Professional Telephone Selling programme is a must for anyone who undertakes any aspect of proactive selling by telephone; providing the techniques and skills needed to turn every call into an opportunity.


This 2 day course develops the skills, techniques and confidence needed to generate more business over the telephone



Those who are new to telesales as well as more established telesales professionals who need to refresh their core skills or who may not have received any formal telesales training.


 Key outcomes

  • Dismantle mental barriers and develop a positive mind-set to telephone selling
  • Plan measurable objectives to optimise your selling time
  • Use Tack’s ‘You Appeal®’ model to communicate your value proposition and engage decision makers

 You will leave this course able to:

  • Proactively target the right prospects and customers to generate the best results
  • Use voicemail effectively
  • Answer ‘why you?’ with maximum impact
  • Apply proven call structures to ensure every conversation is productive and achieves its objectives
  • Learn how to engage the customer from the outset and use conversational questioning to obtain the answers and information you need
  • Use new techniques for managing objections confidently and professionally
  • Develop the tools, techniques and confidence you need to succeed and enjoy your role and be successful

Practical, effective and flexible solutions to suit organisations and individuals

Professional Telephone Selling is available as an in-company tailored programme (face-to-face or virtual) and a scheduled virtual programme, click below to find out more:


Virtual Professional Telephone Selling is held in easily digestible, bite-size, VILT sessions over the course of 2 days. The format of the sessions is as follows:

Day 1: 4 x virtual sessions

Day 2: AM – 2 x virtual sessions PM – 60 minute 1-2-1 coaching (time sent on booking)

(Course dates are subject to change)


£1,199 excl. VAT.


View dates >




Contact us

Get in touch to discuss each delivery option in more detail