20 Aug
2 Days

Fine-tune your technique and build the confidence you need to successfully sell over the phone

Office based telesales teams are a prominent and important part of many sales teams, targeted with increasing their company’s client portfolio and entering new markets. Standing out from the crowd, therefore, becomes more important than ever before – but there’s no denying that selling over the phone can be a challenge.

That’s where we can help. At Tack TMI, our Telesales training programme is a must for any business or individual that carries out any aspect of proactive selling by telephone. Our course provides you with the invaluable techniques, skills and tools you need to successfully convert every call into an opportunity for you and your business.

 Course Overview

Our intense two-day training course will help develop the skills, techniques and confidence you and your employees require to generate more business over the telephone.



Tack TMI’s Telesales training course has been specially designed and structured for those who are new to telesales. Our course can even be highly advantageous to well-established telesales professionals too, who could benefit from refreshing their existing core skills, as well as employees who may not have yet received formal telesales training.


 Key outcomes

  • Break down mental barriers and develop a positive attitude and mind-set when it comes to telesales
  • Establish measurable and realistic objectives to help optimise your selling time
  • Use Tack’s unique ‘You Appeal®’ model to effectively communicate your value proposition and engage decision makers

 Completing this course will enable you to:

  • Effectively target the right opportunities and clients to generate the best results possible for your business
  • Learn how to use voicemail effectively and the correct messaging etiquette
  • Demonstrate why a potential client should choose you over a competitor business
  • Ensure every conversation you have is positive, productive and achieves your objectives by applying proven call structures
  • Engage the customer from the get-go, using appropriate conversational questioning to obtain the information and answers you need
  • Manage objections confidently and professionally
  • Utilise the tools and techniques you’ve learnt, in combination with the confidence you’ve obtained, to succeed and enjoy your role in telesales

Interactive, flexible and transferable training courses for all businesses

Available as a bespoke in-company programme (face-to-face or virtual), a scheduled virtual programme delivered online or an open course, our telesales training programme is a flexible training course that works around you and your business.

Click below to find out more:

Telesales Training Course

Open Course


Tack TMI’s Telesales open sales training course is delivered over the course of two days. The format follows the following structure:

Day 1: 9am-5pm

Day 2: 9am – 5pm

(Course dates are subject to change)



Scotland: £1,125.00 excl. VAT

Manchester: £1,125.00 excl. VAT.

Coventry: £1,249.00 excl. VAT.

London: £1,325.00 excl. VAT.

Telesales Training Course

Virtual Classroom


Designed for businesses keen on remote and online sales training, Virtual Telesales training is delivered in a series of bite-size virtual instructor-led training (VILT) sessions over the course of two days. This easily digestible format follows the following structure:

Day 1: 4 x virtual sessions

Day 2: 4 x virtual sessions

(Course dates are subject to change)



£1,075.00 excl. VAT.

Contact us

To learn more about our Telesales training course or to discuss how Tack TMI can help your business in other ways, don’t hesitate to contact us today.

20 Aug
2 Days

Telesales training scheduled course dates