Looking after your customers is vital to selling your products or services and growing your business. With 96% of customers saying they would leave a business for bad customer service, it’s becoming increasingly important to invest in they way you look after your customers through customer service.

Can you afford to lose that many customers? No – of course you can’t.

This article featured in Forbes that discusses ways to improve your customer service skills and how not to give your customers a reason to switch.

Read the full article here: https://www.forbes.com/sites/shephyken/2020/07/12/ninety-six-percent-of-customers-will-leave-you-for-bad-customer-service/?sh=39da10e030f8.


Hyken (2020) “96% of customers will leave you for bad customer service”, Forbes, (12/07/2020).


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